• The cancellation period is 30 days from the day you or a third party designated by you, who is not the carrier, first took possession of the goods. Within this period, you can cancel the contract without giving any reason.
• Is the package already on its way? You can refuse it at the door upon delivery. If you refuse acceptance, the package will be returned directly to us.
• Have you already accepted the package? Then register your return in our returns portal.

• Yes, the costs for a return must be borne by you and cannot be covered by us.
• If it is a complaint or incorrect delivery, please report it in the returns portal.

• You can return your order to us within 30 days without giving any reason.
• Please register your order in the returns portal.

• As soon as your return arrives with us, it will be checked and processed within 2-4 days.
• Once we have confirmed your return, we will process your refund.

The purchase amount will be credited depending on the payment method:

Credit Card

• The credit will be refunded to the credit card account we charged. You can see the refund on your next credit card statement. It may happen that the refund date matches the payment date.

PayPal

• The credit will be applied to the PayPal account you used.

Gift Voucher

• The refund will be credited as a balance to your originally selected gift card. A cash payout of the balance is not possible. If you combined the gift voucher with another payment method, we will offset the voucher value against the items you keep. The amount paid beyond that will be refunded according to your chosen other payment method.

Gift Code

• If you explicitly choose a gift code as part of your return, a subsequent change of this decision is excluded.
• A refund to the originally used payment method is then no longer possible. Instead, we will issue you a new gift code equal to the value of the returned goods.
• A cash payout, interest, or change of the gift code is not possible.
• If the gift code is not fully used upon redemption, the remaining balance will expire. Partial payout or credit of the remaining value is excluded.

Klarna Invoice or Instant Purchase:

• Your refund will be forwarded by us to Klarna and processed via the payment method you selected there.
• Please always inform Klarna about your return so that the payment can be paused during the processing time.

If you wait longer than 14 days for your refund or need assistance, please feel free to contact us via our contact form.

• You can report your issue within 3 days of receipt in the returns portal.
  Simply select the appropriate reason there so we can process your request quickly.
• You will need your order number (#12_ _ _ _ _) and the email address you used to place the order.
• Select which item is damaged, provide us with a brief explanation, and upload photos.
• Our support team will then take care of your request and keep you updated via email.

• Yes, you can register your exchange within 30 days in the returns portal
• For this, you need your order number (#12_ _ _ _ _) and the email address you used to place the order.
• Then select the item or items you want to exchange in the returns portal
• You will then receive a return form, which you should include in the package.
• Please send your exchange back to us within 5 days.
• Your new Pammys will only be shipped after we receive the return!
• Our support team will then take care of your request and keep you updated by email.

• You can report your issue within 3 days of receipt in the returns portal under the reason “Wrong delivery / missing item”.
• For this, you need your order number (#12_ _ _ _ _) and the email address you used to place the order.
• Select the affected item there, whether it was delivered incorrectly or is missing.
• Provide us with a brief explanation of the problem (e.g., which item was delivered incorrectly or is missing) and provide us with pictures.

• Without pictures, the case cannot be registered.
• Our support team will then take care of your issue and keep you updated via email.

• To register your request in the returns portal, you need your order number (#12_ _ _ _ _) and the email address you used to place the order.
• Select which items you want to return and provide the appropriate reason.
• Possible reasons are: too small, too large, don’t like it, delivery too late, defect / damaged item, wrong delivery / missing item.
• After successfully registering your return, you will receive a confirmation email and be informed of every update regarding your return.

too small / too large

• If the reason is “too small” or “too large,” you can choose whether you want an exchange or a return for the respective item.

don’t like it

• For “don’t like it,” you only need to provide information about your concern. It will automatically be processed as a return.
• You can choose whether you want a refund or a gift voucher with added value.

delivery too late

• If your package arrived too late, you can select this reason.
• Please let us know whether you want to keep the items or prefer to return them.
• For returns, you can choose between a refund or a gift voucher with added value.

defect / damaged item

• Select this reason if you received a damaged or faulty item.
• Please share your concern with us and provide photos.
• A report must be submitted within 3 days of receipt.
• Our support team will review your case and contact you.

wrong delivery / missing item

• If you received the wrong item or something is missing from your delivery, select this reason in the returns portal.
• Please provide a brief description and – if possible – photos.
• The report must be made within 3 days of receipt.
• Our support team will handle your request and inform you by email.

exchange

• For exchanges, you can directly select the desired color or size in the portal.
• A return form will be provided to you in the last step of your registration and also sent to you by email.
• The confirmation email after registering the exchange will explain the next steps.

return

• For returns, you can choose between a refund or a gift voucher with added value.
• The next steps will be explained in the confirmation email.
• In the last step of your registration, you will receive a pre-filled return form.
• Please include the return form with your return shipment.