This is how our shipping process works – fast, transparent, and reliable:

• Order Confirmation:
  Right after completing your payment, you will receive an order confirmation by email.
• Data Verification:
  Your order is transferred to our shipping center and automatically checked there. If there is an issue with the address details (e.g., missing house number), our team will contact you directly to correct it together.
• Packaging & Shipping:
  As soon as your package is packed and the shipping label is created, it will be registered with DHL.
  Once your package leaves our warehouse, you will receive an email with your DHL tracking number to track your shipment.

Haven't received anything yet or can't find your order?
Please use our contact form and have the following ready:

• Your order number (e.g., #12_ _ _ _ _)
• The email address you used to place the order

This way, we can categorize your request immediately, and our support team will take care of it as quickly as possible.

Since summer 2023, we have had our own 3,000 sqm shipping center right here in Kiel. Your order is lovingly packed here and shipped to your home as quickly as possible via DHL GoGreen, including tracking.

• Germany: Shipping is free for our customers with an order value of €35 or more. For smaller orders, the shipping cost is €4.90. The usual delivery time is 2 to 6 business days*.
• Austria and other EU countries: For international shipping, we charge a small flat fee. This will be shown to you at checkout once you have selected your desired delivery location. The usual delivery time is 5 to 8 business days*.
• Parcel locker: Shipping to a parcel locker or post office branch is not possible.

*Important note:
Due to high demand, some sizes and colors are no longer available. We are overwhelmed and working hard to restock our warehouse as quickly as possible. For this reason, the delivery time may be delayed to approximately 2 to 5 business days. We thank you for your understanding and patience. As a young start-up, this means a lot to us!

We look forward to welcoming you to the Pammys family.

• Your order will be packed and shipped immediately after it is received.
• Please note that it may also be a pre-order. In this case, we will provide you with a separate delivery time.

• As soon as your order has been shipped by us, you will receive an email with the DHL tracking number.

• From experience, we can tell you that some postal workers forget to leave a delivery notice. In many cases, the shipment is at your local post office or has been left with a neighbor.
• If you cannot find your order, please contact us directly through our contact form

Shipping costs (incl. VAT)

• Germany: €4.90
• Austria: €6.90
• France: €6.90
• Netherlands: €6.90
• France: €6.90
• Italy: €6.90
• Poland: 29.85 zł
• Czech Republic: 175.00 Kč

Free shipping for orders over €35

Your delivery arrived damaged:

• Please document the damages with photos!
• Contact our support team via the contact form under: Complaint and feel free to send us your pictures
• Our support team will then file a damage report with DHL and inform you about the next steps

Your order is incomplete:

• Please contact us via the contact form under: Wrong delivery

IMPORTANT

Please provide us with this information within 3 days!

• No, we do not offer delivery to parcel lockers.

• You can find the status of your return/exchange in our Returns Portal.
• Please log in with your order number (#12_ _ _ _ _) and the email address associated with the order.