• You can contact us anytime via our contact form
• Please have your order number (#12_ _ _ _ _) and the email address you used to place the order ready.
• The products are assembled and packed by our staff.
• Your inquiry will then be categorically filtered and answered by our support team

• Our Pammys Originals, as well as the flip flops and belts, are produced in a large factory in China.
• We ensure that all our products are made under fair and transparent conditions.
• Our Pammys are regularly inspected by our skilled staff.
• Our new winter collection is manufactured in Turkey.
• Here too, we pay attention to excellent production conditions and value regional craftsmanship.

• Pammys Originals should be hand washed, do not use cleaning agents, and then let them dry in the shade.
• Make sure your Originals are not exposed to direct sunlight or other heat sources.
• Please do not clean in the washing machine – damage caused by this is not a valid reason for a complaint.

• You can easily wipe Winter Boots with a damp cloth to remove coarse dirt or stains.
• The same applies here: Do not expose to direct heat or sun, as the materials can be sensitive.

• You can remove dirt with a damp cloth.
• For a more thorough cleaning, we recommend cleaning the sneakers by hand with mild soap and water.
• Do not wash in the washing machine and do not put in the dryer; instead, let them air dry, ideally in the shade.

• The Pammys Originals are made from 100% EVA
• They have been proven to contain no BPA or other harmful substances.
• The Pammys Winter Boots are made from high-quality, water-repellent upper material
• Additionally, the Pammys Winter Boots feature a cozy lining, providing you with extra comfort and warmth.
• All Pammys are 100% vegan!

• There are some sellers who offer similar products under different names.
• We recommend that you make sure it says Pammys™ - The Original.
• Other sellers are often private individuals or Chinese companies. We cannot guarantee the same quality as with Pammys™ in these cases.

These are our official social media channels:

Instagram: pammys.official
TikTok: pammys_de
Facebook: pammysbrand