Frequently asked questions.

In Germany, your order usually arrives within 2–4 business days; in Austria and other EU countries, it usually takes 4–12 business days. We pack everything in our own 22,000 m² shipping center in Schleswig-Holstein and ship with DHL.

During periods of very high demand, delivery may occasionally take a little longer.

Shipping is free on orders over 740 kr. Below that, we charge a flat fee of 67 kr. You can find the shipping costs for all countries in our shipping information.

1. Order confirmation You’ll receive it by email right after paying.
2. Review We’ll check your address details. If anything is missing, such as your house number, we’ll contact you.
3. Shipping As soon as your package leaves our warehouse, you’ll receive an email with your DHL tracking number.

Still haven’t received anything? Contact us via the contact form and have your order number (#12…) and the email address used for your order ready.

Yes, we also deliver to DHL Packstations. During checkout, enter “Packstation” and the Packstation number (for example, “Packstation 123”) under “Address,” along with the Packstation’s postal code and city. Enter your DHL Postnummer in the “Company (optional)” field; without it, DHL cannot deliver your package.

If you don’t pick up your package, it will be returned to us and we’ll treat it as a return.

Write to us as soon as possible using the contact form (reason: “Change delivery address”) with your order number and the email address used for your order. We’ll get back to you by email.

Write to us using the contact form (reason: “Cancel order”) with your order number and the email address used for your order. We’ll take care of it and keep you updated by email.

In your order confirmation email. It starts with #12 followed by 7 digits. If you can’t find it, contact us using the contact form (reason: “Request order number”).

You take no risk: Try your Pammys for 30 days at home, at your leisure. If they don't convince you, simply return them. If the size doesn't fit, exchanges are free, and we'll cover the return shipping costs.

1. Log in Open our returns portal and log in with your order number (#12…) and the email address used for your order.
2. Send back Select the items and send off your package. You can check its status anytime in the returns portal.
3. Processing Once your package arrives, we’ll inspect it within 2–4 days and then arrange an exchange or refund.

We can only process returns through the returns portal.

Exchanges are free, and we cover the return shipping costs. If you return your order without exchanging it, you are responsible for the return shipping costs.

Incorrect, missing, or damaged item during shipping: Please contact us through the returns portal within 3 days of delivery and select “Wrong item / missing item” or “Defect / damaged item.” If you notice damage during shipping, it’s best to report it directly to the delivery driver and take photos.

Defect that occurs later: The statutory warranty applies for 2 years from delivery. Contact us through the returns portal, briefly describe the issue, and upload photos.

We’ll take care of it and keep you updated by email.

Test your Snowboots 3.0 for 100 days risk-free: They are 100% waterproof and warm down to −20 °C. If your feet get wet or cold, you’ll get your money back.

Once we receive your return, we'll inspect it within 2–4 days. After that, we'll refund the amount to your original payment method:

Credit card

Back to the card account that was charged, and visible on your next statement.

PayPal

Back to your PayPal account.

Klarna

We'll send the refund to Klarna. Please also report your return to Klarna so your payment is paused in the meantime.

Gift card

As credit on your gift card; cash refunds are not possible.

If you have to wait longer than 14 days, feel free to contact us using the contact form.

If you explicitly choose a gift code in the returns portal, you’ll receive a new code for the value of the returned items. You can’t change your choice afterward; cash refunds, interest, and partial payouts aren’t possible. If you don’t use the full value of the code, the remaining balance expires.

Our shoes generally fit true to size. On each product page, you can see how your model fits and find a detailed size chart with foot length in centimeters.

Yes, 100%. From the upper to the sole, we use only vegan materials; even the adhesive is vegan.

Wipe away light dirt with a damp cloth; avoid harsh cleaners. You can find the specific care instructions for your model on the product page under “Materials & Care.”

For some models, such as the Step-Ins, you can remove the insole and replace it with your own orthotics. You can also check on the product page whether this applies to your model.

In Germany. Our own design and development team designs every model in-house, with great attention to detail, high-quality materials, and a comfortable fit.

A feeling you notice right away: walking on clouds. Anyone who spends all day on their feet knows how much they can hurt by evening. That’s why we design shoes that keep you comfortable for hours throughout your everyday life, at work, and everywhere in between.

Pammys is our new name. Behind it are the same team, the same quality, and the same passion. If your product still says “Pummys,” that’s perfectly fine: it comes from our previous range and is just as authentic.