This is how our shipping process works – fast, transparent, and reliable:

• Order Confirmation:
  Right after completing your payment, you will receive an order confirmation by email.
• Data Verification:
  Your order is transferred to our shipping center and automatically checked there. If there is an issue with the address details (e.g., missing house number), our team will contact you directly to correct it together.
• Packaging & Shipping:
  As soon as your package is packed and the shipping label is created, it will be scheduled for DHL.
  Once your package leaves our warehouse, you will receive an email with your DHL tracking number to track your shipment.

Haven't received anything yet or can't find your order?
Please use our contact form and have the following ready:

• Your order number (e.g., #12_ _ _ _ _)
• The email address you used to place the order

This way, we can categorize your request immediately, and our support team will take care of it as soon as possible.

• You can return your order to us within 30 days without giving any reason
• Register your return in our returns portal
• You can also find the status of your return/exchange in our returns portal.
• For this, log in with your order number (#12_ _ _ _ _) and the email address associated with the order.
• As soon as your return has arrived with us, it will be checked and processed within 2-4 days.
• Once we have confirmed your return, we will process your refund.
• Your purchase amount will be credited depending on the payment method
• You must bear the costs of a return; these will not be covered

• You can register your order within 3 days of receipt in the Returns Portal.
  Select either “Defective / damaged item” or “Wrong delivery / missing item” as the reason—depending on your issue.
• You will need your order number (#12_ _ _ _ _) and the email address you used to place the order.
• Select which item is damaged, provide us with a brief explanation, and upload photos.
• Our support team will then handle your request and keep you updated via email.
• Shipping times to other countries may take 3 - 5 business days.

• As soon as your return arrives with us, it will be checked and processed within 2-4 days.
• Once we have confirmed your return, we will process your refund.

The purchase amount will be credited depending on the payment method:

Credit Card

• The credit will be refunded to the credit card account we charged. You can see the refund on your next credit card statement. It may happen that the refund date matches the payment date.

PayPal

• The credit will be applied to the PayPal account you used.

Gift Voucher

• The refund will be credited as a balance to your originally selected gift card. A cash payout of the balance is not possible. If you combined the gift voucher with another payment method, we will offset the voucher value against the items you keep. The amount paid beyond that will be refunded according to your chosen other payment method.

Gift Code

• If you explicitly choose a gift code as part of your return, a subsequent change of this decision is excluded.
• A refund to the originally used payment method is then no longer possible. Instead, we will issue you a new gift code equal to the value of the returned goods.
• A cash payout, interest, or change of the gift code is not possible.
• If the gift code is not fully used upon redemption, the remaining balance will expire. Partial payout or credit of the remaining value is excluded.

Klarna Invoice or Instant Purchase:

• Your refund will be forwarded by us to Klarna and processed via the payment method you selected there.
• Please always inform Klarna about your return so that the payment can be paused during the processing time.

If you wait longer than 14 days for your refund or need assistance, please feel free to contact us via our contact form.

For fast and reliable delivery, we have set up our own 11,000 m² shipping center right here in Schleswig-Holstein. There, your order is lovingly packed by our team and sent to you in an environmentally friendly way with DHL GoGreen.

• Germany: Shipping is free for our customers with a minimum order value of €50. For smaller orders, the shipping cost is €4.90. The delivery time is usually 5 to 10 business days*.
• Austria and other EU countries: For international shipping, we charge a small flat fee. This will be shown to you at the “checkout” once you have selected your desired delivery location. The delivery time is usually 5 to 8 business days*.
• Parcel locker: Shipping to a parcel locker / post office branch is not possible.

*Important note:
Due to high demand, some sizes and colors are no longer available. We are overwhelmed and are working hard to restock our warehouse as quickly as possible. For this reason, the delivery time may be delayed to about 2 to 5 business days. We thank you for your understanding and patience. As a young start-up, this means a lot to us!

We look forward to welcoming you to the Pammys family.

• Shipping costs (incl. VAT)
• Germany: €4.90
• Austria: €6.90
• France: €6.90
• Netherlands: €6.90
• France: €6.90
• Italy: €6.90
• Poland: 29.85 zł
• Czech Republic: 175.00 Kč

• If there are any irregularities, our team will contact you to correct the data record together with you – usually this is a missing house number or the street being abbreviated as Str.
• If you want to change your address, please contact us directly via our contact form
• Please have your order number (#12_ _ _ _ _) and the email address you used to place the order ready.
• Our support team will then take care of your request and keep you updated by email.

• If you want to cancel your order, please contact us via our contact form.
• Please have your order number (#12_ _ _ _ _) and the email address you used to place the order ready.
• Our support team will then take care of your request and keep you updated by email.

• Your order number can be found in the order confirmation we sent you by email.
• If you cannot find your order number, please contact us via our contact form under the category "Order".

Starting in April, we launched our new product line under the name Pammys. With the new name, we bring fresh energy to our brand – but don’t worry: behind Pammys is still the same team, the same quality, and the same passion.

If you still have a product labeled Pummys, that’s perfectly fine. These products come from our previous range and are, of course, just as original and authentic.

Both names represent products from us – only “Pammys” is now the new chapter.