Shipping
For fast and reliable delivery, we built our own 22,000 m² shipping center in Schleswig-Holstein. There, your order is lovingly packed and sent safely on its way to you with DHL.
Shipping is free on orders from 75€. Below that, shipping to France costs 7,49€. Delivery takes 3 to 6 business days (excluding overseas territories).
As Pammys is currently going viral in Germany/Austria/Switzerland, delivery times may occasionally be longer during periods of high demand. However, our team is doing everything possible to ship all orders as quickly as possible.
Exchange
If the size does not fit, you can exchange it free of charge, without paying return shipping costs. Exchanges can be registered through our dedicated returns portal. On each product page, we indicate whether the shoes run smaller or larger than standard sizes. If nothing is specified, simply choose your usual size.
Returns
Returns must be registered through our returns portal. As a young German company, we are currently unable to offer free returns. Therefore, return shipping costs are covered by the customer, unless you choose a refund in the form of a gift card—in this case, the return is free of charge.
Need help?
Our excellent customer service team is happy to help you.
We look forward to welcoming you soon to the Pammys community!