Cancellation policy

Consumers have a 30-day right of cancellation.

Right of cancellation

You have the right, within 30 days without giving any reason to cancel this contract.

The cancellation period is 30 days from the day on which you or a third party designated by you, other than the carrier, took or takes possession of the final goods.

To exercise your right of cancellation, you must inform us (Pammys.com | Pammys - DIESEO GmbH, Schwienkuhler Weg 999, 23738 Lensahn, Germany) of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax, or email). We recommend using our returns portal to notify us of your decision to cancel this contract.
If you make use of this option, we will promptly send you confirmation (e.g. by email) that we have received such a cancellation.

To meet the cancellation deadline, it is sufficient for you to send the notification exercising your right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you cancel your order, we will refund all payments we have received from you, including the delivery costs, provided that the entire order is returned.
(This excludes any additional costs, if you chose another, more expensive shipping method when purchasing chosen.)

Important:

If you return only part of the items, the delivery costs will not be refunded—as they would have been incurred even if you had ordered only the items you kept.
The refund will be issued without delay after the return has been received at our warehouse.
This right of cancellation applies exclusively to customers residing in the European Union.
Please note: Delivery costs will only be refunded if the cancellation is properly declared within the applicable period.
Returns without prior notice of cancellation, e.g. by refusing acceptance or cancelling after dispatch, do not entitle you to a refund of the delivery costs.

For this reimbursement, we will use the same means of payment that you used for the original transaction, unless we have agreed otherwise with you something else was expressly agreed; under no circumstances will you be charged any fees for this reimbursement. We may withhold the reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and, in any event, no later than within return them to us or hand them over to us within thirty days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the end of the period of send it within thirty days.

In the event of an exchange, we will cover the return shipping costs.
In the event of a return (withdrawal), you are responsible for the return shipping costs.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to inspect their condition, properties, and functionality.

Please keep the proof of your return shipment safe until we have issued your refund or shipped a new order to you. The proof should include the return address, shipping date, parcel weight, and ideally a tracking number. A suitable proof is, for example, the shipping receipt from the shipping service provider.

We expressly point out that returns sent as DHL Päckchen cannot be tracked and, in the event of loss, there is no proof that they arrived at our premises. Therefore, please be sure to send your return as an insured parcel with a tracking number. This is the only way to ensure that you are covered in the event of a lost shipment and that we can clearly assign the return shipment.

Returns received without prior notification, submitted after the withdrawal period, or containing damaged or worn items will be stored for a period of 7 days. Within this period, we expect you to provide a return label so that the goods can be sent back to you. Otherwise, we reserve the right to donate the items to a charitable organization.

Return shipping costs 

In the event of an exchange, we will cover the return shipping costs.
In the event of a return (withdrawal), you are responsible for the return shipping costs.

Refund in the event of loss in value 

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to inspect their condition, properties, and functionality.

Discounts and benefits

Offers provided by (pammys.com) in connection with a previous order can only be guaranteed in connection with the aforementioned order. In the event that the aforementioned related orders are returned, the order that was discounted will be refunded. Any offer, discount, or other benefit provided bypammys.com) is voluntary. Repeated granting does not create any legal entitlement to future discounts, promotions, or other benefits. 

Please note that these promotions are a closed offer. In the event of a return, the promotion therefore becomes void for the entire order, and the free pair must be included with the return.

Gifts

Gifts provided in connection with a previous order through (pammys.com) can only be guaranteed in connection with the aforementioned order. In the event of a return or partial return of the aforementioned related orders, the gift must also be returned if the conditions for the gift are no longer met, in order to receive a refund. Example: An offer in which you receive a free gift when you purchase several items. For example, if purchasing at least two specific items is required to receive the gift and you (pammys.com) an item, you must also return the gift to receive a refund. If you have returned the paid-for items but kept the free gift, its value will be deducted from the returned items.

Return

You have the right  within 30 days to return the items to us after receiving the package, provided that the items arrive at our warehouse within this period. Use our Returns portal.

We accept returns only for new, unworn items in their original packaging. If your order is defective or products are missing, this must be reported in advance. Otherwise, there is no guarantee that the full purchase price can be refunded. 

If your return period has expired and we have not previously confirmed an extended return period, your return will be sent back to you at your expense. If we do not receive a return label from you within 7 days, we reserve the right to donate the items to a charitable organization.

Please note:
A free exchange is possible.
For a return (cancellation), you are responsible for the return shipping costs. However, we may offer free returns for certain promotions in the future.

Returns should be sent to:

Pammys - DIESEO GmbH
Schwienkuhler Weg 999
23738 Lensahn
Germany