General Terms and Conditions

1. Scope of application

The following General Terms and Conditions apply to all orders placed through our online shop. Our online shop is aimed exclusively at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to either their commercial or self-employed professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or self-employed professional activity.

2. Contracting party, conclusion of the contract, correction options

The purchase contract is concluded with dieseo GmbH.

By listing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive another confirmation by email.

3. Contract language, storage of the contract text

Language(s) available for concluding the contract: German

We store the contract text and send you the order details and our General Terms and Conditions in text form. For security reasons, the contract text is no longer accessible via the internet.

4. Delivery terms

The product prices shown do not include shipping costs. For more information about the amount of the shipping costs, please see the offers or the shipping information.

We deliver only by shipping. Unfortunately, it is not possible to collect the goods in person.

The delivery time is specified separately on the respective product page for each item.

If no delivery time is specified, our general delivery times apply, which you can find in the shipping information can read.

Please note that, as an exception, we are not obliged to deliver the ordered goods if we have properly ordered the goods ourselves but were not supplied correctly or on time (congruent hedging transaction). In addition, we may not assume the procurement risk for the ordered goods.

If the tracking information states that your shipment has been delivered but you have not received the goods, contact us within three days of the stated delivery date. This deadline must be observed so that we can take further steps. Further information is provided in our FAQs.

If your order cannot be delivered multiple times for reasons beyond our control, if acceptance is refused, or if the shipment is not collected from the parcel locker/branch, it will be returned to us. In these cases, this is equivalent to cancellation. As a result, the contract will automatically be converted into a relationship for unwinding the transaction. We will refund the items paid for, minus any additional costs incurred (e.g. shipping €4.00 to €6.90).

5. Payment

The following payment methods are generally available in our shop:

Credit card
During the ordering process, you provide your credit card details. Your card will be charged immediately after the order is placed.

PayPal
To pay the invoice amount through the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22–24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, authenticate yourself using your login credentials, and confirm the payment instruction. PayPal will carry out the payment transaction immediately after the order is placed. Further information is available during the ordering process.

Sofort by klarna
To pay the invoice amount through the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account enabled for online banking, authenticate yourself accordingly, and confirm the payment instruction. Your account will be debited immediately after the order is placed. Further information is available during the ordering process.

Google Pay
To pay the invoice amount through the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”), you must be registered with Google, have Google Pay activated, authenticate yourself using your login credentials, and confirm the payment instruction. The payment transaction will be carried out immediately after the order is placed. Further information is available during the ordering process.

Apple Pay
To pay the invoice amount through the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA (“Apple”), you must use the “Safari” browser, be registered with Apple, have Apple Pay activated, authenticate yourself using your login credentials, and confirm the payment instruction. The payment transaction will be carried out immediately after the order is placed. Further information is available during the ordering process.

Amazon Pay
To pay the invoice amount through the payment service provider Amazon Payments Europe S.C.A., 38 avenue J.F. Kennedy, L-1855 Luxembourg (“Amazon”), you must be registered with Amazon, authenticate yourself using your login details, and confirm the payment instruction. The payment transaction is carried out within one bank business day after you place the order. A bank business day is any weekday except Saturdays, nationwide public holidays, and December 24 and 31 of each year. Further information is provided during the ordering process.

Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”), we offer you the following payment options. Payment through Klarna is available only to consumers. Unless otherwise specified below, payment through Klarna requires a successful address and credit check and is made directly to Klarna. Further information is provided with the respective payment option and during the ordering process.

Purchase on account through Klarna

The invoice amount is due 14 days after the goods have been shipped and the invoice received.

Klarna credit card

During the ordering process, you provide your credit card details. Klarna charges your card immediately after you place the order. No address or credit check is carried out.

6. Retention of title

The goods remain our property until full payment has been made.

7. Warranty and guarantees

Applicability of statutory liability for defects

Unless expressly agreed otherwise below, the statutory liability for defects applies.
The following limitations and reductions of time limits do not apply to claims based on damage caused by us, our legal representatives, or vicarious agents

• in the event of injury to life, body, or health
• in the event of an intentional or grossly negligent breach of duty, as well as fraudulent concealment
• in the event of a breach of material contractual obligations, the fulfillment of which is essential for the proper performance of the contract and on compliance with which the contractual partner may regularly rely (cardinal obligations)
• under a guarantee commitment, insofar as agreed, or
• insofar as the scope of application of the Product Liability Act is opened.

Limitations applicable to consumers

When consumers purchase used goods, the following applies: if the defect occurs after one year has elapsed from delivery of the goods, claims based on defects are excluded. Defects that occur within one year of delivery of the goods may be asserted within the statutory limitation period of two years from delivery of the goods.

Guarantees and customer service

Information about any additional guarantees that may apply and their exact terms can be found with the respective product and on special information pages in the online shop.

8. Liability

We are always liable without limitation for claims arising from damage caused by us, our legal representatives, or vicarious agents

• in the event of injury to life, body, or health,
• in the event of intentional or grossly negligent breach of duty,
• in the case of guarantees, insofar as agreed, or
• insofar as the scope of application of the Product Liability Act is opened.

In the event of a breach of material contractual obligations, the fulfillment of which is essential for the proper performance of the contract and on compliance with which the contractual partner may regularly rely (cardinal obligations), due to slight negligence on our part or on the part of our legal representatives or vicarious agents, liability is limited in amount to the foreseeable damage at the time of conclusion of the contract that is typically expected to occur.
All other claims for damages are excluded.

9. Dispute resolution

The European Commission provides a platform for online dispute resolution (ODR), which you can find here. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

10.Complaints / Incorrect delivery

If you have received a damaged, incorrect, or incomplete item (misdelivery), please contact us within three days of the stated delivery date. Prior contact is required before returning an item. This deadline must be met so that we can take further steps.

For registering a complaint, incorrect delivery, or misdelivery, please use our Returns portal. You can find further information in the FAQs.

11. Transport damage

If you receive goods with obvious transport damage, please report the damage to the delivery person immediately, document the damage with photos, and contact us within three days. Failure to meet this deadline means that we cannot assert the claims against the shipping service provider and you will not be reimbursed for the costs. Further details about the procedure can be found in our FAQs described.

12. Gift vouchers

A correct email address is required for delivery of the gift voucher. 

We accept no liability for the loss of the gift voucher. 

The Pammys™ voucher can be used until it is fully redeemed, and the balance will neither be paid out nor accrue interest. 

For goods purchased with the gift voucher that are returned, the purchase price will be credited to the voucher.

By purchasing and/or using the gift voucher, you agree to the terms of use provided to you at the time of purchase.

13. Discount codes

Each customer may apply the applicable discount code to one purchase once only.

Each discount code can be used only once per customer for a purchase, and discount codes cannot be combined. Only one discount code may be used per order.

It is not possible to apply a discount code retroactively to an order that has already been completed. 

In the event of a return or withdrawal, only the discounted purchase price will be refunded. There is no entitlement to a refund of the discount code or the issuance of a new discount code.

14. Gift code

A correct email address is required to send the gift code.

The Pammys™ gift code can be redeemed once only and used exclusively for purchases in our online shop. Cash redemption, interest payments, or subsequent changes to the code are excluded.

If the full value of the gift code is not used when redeeming it, the remaining balance expires. A partial payout or credit of the remaining value is not possible.

Once a customer expressly chooses a gift code as part of a return, this decision cannot be changed afterward. In particular, a refund to the originally used payment method is then no longer possible. Instead, a new gift code for the value of the returned goods will be issued.

The gift code cannot be combined with other discounts, promotions, or promotional codes.

By selecting and redeeming the gift code, you legally accept these terms and conditions as well as our General Terms and Conditions.

15. Right of withdrawal

You can find information about the right of withdrawal here.

If worn, damaged, or non-customer-owned items are received and the return is rejected, the customer has 7 days to respond to the rejection email. Via a link in the rejection email, the customer can upload a shipping label within 7 days, allowing the rejected items to be returned. If no response or label is received within this period, the items will be donated.