1. Warrantor and Scope

The warrantor under the following voluntary warranties is dieseo GmbH, Gaardener Ring 11, 24143 Kiel, Germany (hereinafter “Pammys”). This is not a return address.

The warranties apply to new Pammys Snowboots 3.0 that are expressly marked on their product page at the time of purchase with the “100-Day Wear & Cold Protection Warranty” and the “12-Month Quality Warranty.” They apply to purchases by consumers via pammys.com with delivery to all countries that can be selected as the delivery country at checkout. The delivery country stated in your order confirmation is decisive. The warranties apply regardless of which language or country version of pammys.com you use when purchasing.

The warranty periods begin for each pair upon delivery. Registration is not required. The order number or another suitable proof of purchase is sufficient as proof of purchase.

Our Snowboots 3.0 are designed for winter temperatures down to −20 °C and are 100% waterproof under normal winter use. You can wear and test them outdoors in everyday winter conditions. If your feet become wet within 100 calendar days after delivery while wearing the Snowboots normally due to water entering from outside, or if they do not stay warm in them at outdoor temperatures down to −20 °C, you may return the pair under this warranty and choose between the money-back benefit under Section 2.4 and a free replacement pair. For purchases with a multi-pair discount, the money-back benefit may be lower than the price originally stated for the returned pair due to the recalculation of the offer explained in Section 2.4. Either reason is sufficient for the warranty. You do not have to prove a material or manufacturing defect.

Normal winter use includes, in particular, commuting to work, walking, and walking through rain, snow, or slush. The warranty also applies to shoes worn outdoors with normal signs of use. You do not have to test them for a specific number of days or provide proof of a measured outdoor temperature.

2.2 Limits of the Warranty Promise

Waterproofing refers to water entering through the shoe, including its material and seam connections. Liquid entering the shoe from above through the shaft opening, as well as moisture caused exclusively by sweating, is not covered by the waterproofing promise. Cold protection is guaranteed for outdoor temperatures down to −20 °C.

The warranty does not apply if

• the pair is not one of the Snowboots 3.0 mentioned in Section 1 or the purchase does not fall within the scope described there;
• the wetness was caused exclusively by sweating or by water or snow entering the shoe from above through the shaft opening;
• you are complaining exclusively about cold feet and the use in question took place at temperatures below −20 °C;
• the wetness or cold is due exclusively to intentional damage, unauthorized modification of the shoe, or obviously improper use; or
  
• the warranty claims are made only after the 100-day period has expired.
  
  

These limitations do not affect your statutory rights in the event of defects.

2.3 Notification and Return

Notify us no later than the 100th calendar day after delivery by email at hallo@pammys.com or via the contact form at https://pammys.com/pages/hilfe. In your message, expressly refer to the “100-Day Wear & Cold Protection Warranty” and tell us whether your feet became wet or cold. State your order number or attach another suitable proof of purchase.

Attach photos of the affected pair to your notification: at least one overall view of both shoes, as well as images of the outer sides and the inside of the shoes. In the event of wetness, also photograph the wet area if possible. The photos are used to identify and inspect the pair; they do not need to visibly show cold. We do not require proof from a thermometer. If information or photos are missing, we will ask you to provide them before deciding on the voluntary warranty benefit.

We will provide you with return instructions and a free return label. After receiving the label, send the complete pair to the address stated on it. The shoes’ original product packaging is required for returns under this voluntary warranty. The outer shipping box does not have to be the original box; another sturdy shipping box is sufficient. Normal signs of use do not exclude the return. Please remove heavy dirt and pack the shoes while dry. Do not send the shoes to our business address in Kiel.

2.4 Money-Back Benefit or Replacement Pair

If you choose a refund, after the pair has been received, we will refund the purchase price actually paid for that pair in a single-item purchase via the payment method used for the purchase. We will also refund the standard shipping costs originally paid if you ordered only this pair. The return under the warranty is free of charge for you. A voucher does not replace a monetary refund.

For bundle offers, a discount may be tied to a minimum number of pairs, a minimum order value, or a specific combination of products. The conditions and prices stated for your offer at the time of ordering before purchase are decisive. If, under this voluntary warranty, you return only part of the pairs purchased in the bundle, we will recalculate the price of the products retained based on the original offer conditions. If the retained products still meet the bundle’s minimum requirements, the bundle discount provided for that bundle applies. If they no longer meet them, the discount is forfeited. Discounts provided at the time of purchase for the first or only pair remain applicable to a retained pair, even if it was originally discounted as the second pair. Other discounts actually used at the time of ordering remain applicable insofar as their conditions continue to be met by the retained products. Later price or discount changes will not be taken into account. We will refund the difference between the actual product price paid for the products covered by the bundle and the newly calculated product price of the retained products.

For other promotions without bundle conditions, we will refund the share of the product price actually paid that is attributable to the returned pair. A discount assigned to a specific pair at the time of purchase will be taken into account for that pair. A shared discount will be allocated in proportion to the individual prices of the products benefiting from the discount before it was applied.

If you choose a free replacement pair, after returning the affected pair you will receive the same model in the same size and Color, subject to availability. You will receive a different version only with your consent. If no suitable replacement pair is available and you do not want a different version, you are entitled to the money-back benefit under the above rules. For a replacement pair, the purchase price of the retained pair will not be recalculated. The original 100-day period for this voluntary warranty does not start again upon replacement delivery. Your statutory rights remain unaffected.

3. 12-Month Quality Warranty
3.1 Warranty Promise

If, during normal use within 12 months after delivery, the sole of a Snowboot 3.0 separates from the shoe or a seam on the shoe tears, you will receive a free replacement pair under this warranty. It is sufficient for one of these problems to occur during the warranty period under normal use. You do not have to prove that its cause already existed at the time of delivery.

The replacement pair will be the same model, size, and Color as the affected pair, subject to availability. You will receive a different size, Color, or model only with your consent. If the corresponding pair is no longer available and you do not want a different one, you will instead receive a money-back benefit: for a single-item purchase, we will refund the purchase price actually paid for the affected pair; for a bundle or other discount offer, the amount will be calculated in accordance with Section 2.4. We will inform you of this amount in advance. We will not require any additional payment for retained products. You will incur no costs for inspection or the required shipping.

3.2 Limits of the Quality Warranty

The voluntary quality warranty does not apply if

• the pair is not one of the Snowboots 3.0 mentioned in Section 1 or the purchase does not fall within the scope described there;
• neither the sole has separated from the shoe nor a seam has torn; normal wear of the sole tread, superficial scratches, or individual loose threads without a torn seam do not, on their own, constitute a case covered by this quality warranty;
• the damage was caused exclusively by an accident, intentional damage, unauthorized modifications, improper care, or obviously improper use; or
• the warranty claim is made only after the 12-month period has expired.

The fact that the pair has already been worn is not a reason to exclude a sole that separated or a seam that tore during normal use.

These limitations apply only to the voluntary quality warranty. Your statutory rights regarding other defects remain in force.

3.3 Notification and Replacement

Notify us within 12 months after delivery by email at hallo@pammys.com or via the contact form at https://pammys.com/pages/hilfe. In your message, expressly refer to the “12-Month Quality Warranty.” State your order number or attach another suitable proof of purchase and describe which sole has separated or which seam has torn.

Attach photos: at least one overall view of the affected pair and clearly recognizable close-up images of the separated sole or torn seam. If information or photos are missing, we will ask you to provide them before deciding on the voluntary warranty benefit. If an additional inspection of the shoe is required, we will send you instructions and a free return label. The shoes’ original product packaging is required for returns under this voluntary warranty; the outer shipping box may be another sturdy box. Do not send the shoes unsolicited to our business address in Kiel.

If a warranty case exists, we will send you the free replacement pair. A replacement delivery under this voluntary warranty generally leaves its original 12-month period unchanged. Your statutory rights regarding the original or replacement goods remain unaffected.

4. Statutory Rights

Within the first 100 days, if both warranties apply to a situation, you may choose which voluntary warranty benefit you wish to claim. After a money-back benefit for a returned pair, no further benefit under these voluntary warranties may be claimed for the same pair.

Your statutory rights against the seller in the event of defects exist independently of these voluntary warranties. You may exercise these rights free of charge. They are not limited by these warranty terms. In particular, the recalculation of a multi-pair offer in Section 2.4 does not apply to claims under statutory liability for defects. You may also invoke your statutory rights if the conditions of one of the voluntary warranties are not met or its period has expired. You do not have to designate your complaint as a warranty claim in order to exercise statutory rights.